FAQ
The answers you're looking for
Everything you'd ask on a sales call — before you ever get on one.
Getting Started
How do we get started?
Start with a free Growth Audit — we map where you rank on Google Maps today. If it looks like a fit, we scope the work and kick off; no obligation to continue.
What do you need from me?
Manager access to your Google Business Profile, approval on any website copy changes, and help forwarding review requests to happy customers. The execution is on us.
How soon can you begin?
Usually within a few business days of kickoff. Month 1 is the foundation phase.
Do I need a Google Business Profile already?
Ideally yes, but if it's missing or unclaimed we'll help get it set up as part of the foundation work.
Process & Timeline
How long until I see results?
Local SEO typically shows first movement in 30–60 days, with fuller top-3 results over 3–6 months. That's the industry norm — not a promise for your specific market, which depends on competition.
What actually happens each month?
GBP updates, tracked keyword optimization across a geo-grid, and a monthly KPI report of rank movement, calls, and forms with a next-30-day plan. Concrete deliverables — never vague "optimization."
Will I know what you're doing?
Yes. You get a transparent monthly report and always know what changed, why, and what moved the numbers.
Results & Reporting
Can you guarantee I'll rank #1?
No — and you should be cautious of anyone who does. Google explicitly forbids reserving positions. What we guarantee is the work, transparent reporting, and honest expectations. That's how a real agency operates.
How do you measure success?
Map-Pack rank movement across your service area, plus the metrics that actually matter: calls and form fills from Google, tied back to the work.
What if it doesn't work?
You're month-to-month — if we're not moving your numbers, you're free to leave. We'd rather earn the next month than lock you in.
Pricing & Contracts
Is there a long-term contract?
No. Everything is month-to-month. The 3-month plan is an optional discounted commitment, not a requirement.
Can I cancel anytime?
Yes. Cancel anytime — no penalties, no lock-in.
What's included in each plan?
GBP optimization, geo-grid rank tracking, monthly reporting, and ongoing execution. See the pricing page for the current offer and full breakdown.
Are there setup fees?
Month 1 includes a one-time setup plus first-month execution. Full current numbers are on the pricing page.
Working With Us
Who will I be working with?
An in-house team. We do the GBP work, the website work, and the monthly execution ourselves — nothing is shipped to a contractor, so you always know who's accountable.
Do I own the work?
Yes — you own your profile, your website, and everything we create. If you ever leave, it stays yours.
What industries do you serve?
Any local-service business that relies on Google Maps — plumbers, HVAC, roofers, dentists, lawyers, and more. See the Industries page.
Why can't I just do this myself?
You can do parts of it — post to your GBP, ask happy customers for reviews. Nothing stops you. What eats owners alive is the rest: geo-grid rank tracking across your service area, category and competitor analysis, keeping citations consistent everywhere, and doing all of it every single week while you're actually running the business. We do the part that doesn't scale on your time — so it actually gets done.
Why you instead of a big agency or a cheap $99/mo option?
We're in-house — the GBP work, the website work, and the monthly execution are done by our team, never offshored or handed to a contractor. We're a Maps-first specialist, not a generalist doing a bit of everything. We're month-to-month, not the 6–12 month contracts big shops require, and you own everything we create. Cheap $99/mo options are usually automated or outsourced with no real rank tracking — you rarely know what's being done or whether it moved anything.